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Manny Newburger: Master of Martial Arts in Law and in Life

Manny NeM Newbergerwburger is one of the leading regulatory attorneys in the debt buying and collection industry and known nationally for his expertise in consumer and commercial law. He is retained frequently as an advisor and consultant on FDCPA compliance issues worldwide and on the defense of Fair Debt cases throughout the United States. His extensive legal and industry experience, and his depth of knowledge on effective practices, are consistently sought out by law firms, collection agencies, debt buyers and creditors, to negotiate, defend, advise on, or testify in complex, technical matters.

Mr. Newburger is also an adjunct professor at the University of Texas School of Law where he teaches consumer protection law, and was admitted to practice before the United States Supreme Court, the United States Courts of Appeals in multiple districts, all United States District Courts for the State of Texas, and many other jurisdictions. Mr. Newburger is the principal author of Fair Debt Collection Practices: Federal and State Laws and Regulations (Sheshunoff & Pratt) by M. Newburger and B. Barron.

Here is a glimpse of what Manny shared in the interview.

Don’t let your limitations be an obstacle. I can’t think of many things I can’t do. You’d be surprised, everything can be adapted. There always another way to do something. I did martial arts for 20 years. That is reflected in the way I practice law. A lot of what I learned about negotiations I learned in martial arts… a non-confrontational approach.

 There are many things that should align with the principle of “respect for the individual”; it always surprises me that people don’t see it. “Treat people well, they pay you money.” I’ve always believed that compliance does not mean an inability to collect; it has to do with the way you go about the collection process. Even as a litigator – if someone treats you like a truthful honest person you tend to testify like a truthful honest person.

 “Understanding the product”, is a common denominator of success across new asset classes in the industry. You better understand the host of unique issues that can arise in each segment.

 Over the years, I have looked at problems and said, “What if we don’t do things the way we’ve always done it. What if we change our paradigm and try to go about this differently.” I won’t claim it always works, but when it does, it sure is great.

 “Strategy without tactics is the slowest route to victory. But tactics without strategy, that’s the noise before defeat.” – Art of War

About Capital Club Radio

Hosted by Michael Flock, Chairman & CEO of FLOCK Specialty Finance, Capital Club Radio provides a forum for leaders in the middle market segment which has typically been underserved by traditional banking.

Capital Club Radio provides listeners an opportunity to gain valuable business insights and perspectives to deal with market uncertainty. Topics will include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business.

The show airs live periodically on Business RadioX and is sponsored by FLOCK Specialty Finance

Jim Richards: A Builder of Businesses and a Rebuilder of the Collection Industry

Jim Richards

Jim Richards is the current President of the Association of Credit and Collection professionals (ACA).  He is the co-founder and board chairman of Capio Partners, one of the leading healthcare debt buyers in the U.S., and previously held key executive roles with significant industry leaders including GC Services, Medaphis, and Attention, LLC, a start-up that eventually became West Asset Management.

Jim has just recently launched a new organization, the Institute of Collection Leadership (ICL), an assembly of the larger agencies, asset buyers and law firms. Jim’s primary goal for the ICL is to use the “time, talent and treasure” of these large organizations to find new and meaningful ways to influence and change the perceptions on how the industry is viewed.

Here is a glimpse of what Jim shared in the interview.

Today’s regulatory environment is much more information driven. It is essential for the industry to get its hands around “real validated data” and be able to specifically measure the changes. It will take specific, supportable data as evidence of changes to truly affect the broader perception of the collection industry. 

I’m talking about changing the reputation of the industry. Years ago, having a negative perception of a collection company was probably not so bad. It helped people pay their bills.  They were concerned about being in collections but the world has changed.

At GC Services we coined the term “Early Out” back in 1981. At that time we weren’t being paid commensurate with the results we got on “In House” accounts and we were under the purview of the client. So when challenged by their sales department to continue working those accounts, , we said, ‘No, if you want those early accounts worked, you’re going to have to take them out and work them in our shop, so we can manage them ourselves, and voila, “Early Out”. Later we sold American Express on their first ‘Early Out’, then GE.    

You’ve got to care for people. It’s all about people. Whether it’s your clients, your employees or your shareholders. You have to keep those three groups happy. But probably what drives me is that I get a kick of doing things that are difficult or other people haven’t done.

About Capital Club Radio

Hosted by Michael Flock, Chairman & CEO of FLOCK Specialty Finance, Capital Club Radio provides a forum for leaders in the middle market segment which has typically been underserved by traditional banking.

Capital Club Radio provides listeners an opportunity to gain valuable business insights and perspectives to deal with market uncertainty. Topics will include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business.

The show airs live periodically on Business RadioX and is sponsored by FLOCK Specialty Finance